We at Wimdu would like to apologise to yourself and those who were affected by the use of the aforementioned vouchers in June.

There were technical issues which were overlooked and given the amount of traffic and growth of our company, we were not able to give the customer service and information appropriate to the situation at hand.

We would like to take the opportunity now to formally apologize, for the miscommunication and technical problems with the vouchers. The problems with the previous voucher campaign have now been amended, however if you still have concerns or would like further information regarding any Wimdu services, please do not hesitate to contact myself or another staff member here at customer services.

As a young company, we have taken the whole experience as a learning curve and appreciate the feedback we received from the community. We have taken complaints and suggestions very seriously and implemented them into our policies to strive for continuous improvements in the quality of our services for both hosts and guests. We are constantly working towards improving usability and communication for our users.

Once again, thank you for your feedback.

Kind regards,
The Wimdu Team